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★★★★★1 / 5Initial 1-star scoreReference #1064
Reply to contribution #1063
<p>Dear Ramona Alina,</p>
<p>We are deeply sorry for your experience. And although these events were highly unfortunate, we would like to stress that we have no bias against our clients, since as you mentioned; all trades were canceled, including the losing ones, and you were able to withdraw the initial balance. That being said, your account was automatically flagged for using an abusive trading technique and we were forced to act accordingly.<br>
Furthermore, regarding the use of EAs, we would like to point out that these run on the client’s end and we have no control over their behavior. And generally, we do encourage the use of any resources that would help our clients perform better, as long as they are legitimate, except when the trading behavior is deemed abusive.<br>
At Orbex, we pride ourselves on our healthy and thriving trading community, which you are welcome to join again at anytime as long as you adhere to our trading conditions.</p>
<p>Sincerely,<br>
The Orbex Team</p>
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