<p>Exness is a SCAM broker, they cheated with me<br>
On 27 August 2020, I had this order (263217332) (MT4 24186463). In this order I had my SL and TP set, the market crossed my TP level by 21 pips but still, it didn’t trigger my TP. After that, I tried manually closing the trade but the platform didn’t allow me to do so. I restarted the mt4 platform and tried it again the next 15 minutes several times but still didn’t work. Later after 40-50 minutes, the trade instead of hitting my TP it hit my SL. After this happened and I talked to live chat four times, 1st and 2nd time they told me it was a technical issue on our Real 11 server and it will be resolved within 24 hours. After 24 hours, 4th time when I contacted the chat service, they told me that I have to send an email then they will take action and it may take 24 hours to resolve. Then I have sent them an email with all the details and screenshots. After 24 hours again I contacted live chat service then they told me they have tons of clients, they don’t know how long it will take to resolve.<br>
I’m sure they are just passing time; they don’t want to resolve it. I’m surprised, how bad their customer service and how they treat their customer like they give misleading information.</p>
Replies 2
Joseph AfrifahReply
★★★★★
<p>Truth truth I though I was the only one experiencing that ……. The last time if I wasn’t monitoring my trades I would have lost my account ….. Gold Spot with a sl set it went through my stop loss 1000 points against me and my stop was triggered so I recorded it ….<br>
And I closed the trade manually … I reported to them and they said they were going to get back to me it’s been 2months now ….. </p>
<p>Their spread are manipulative specially when you are a good trader …. </p>
<p>At first I use to be in profits with a spread of 300points that sounded right to ….</p>
<p>Then after a streak of really good wins it started increasing anytime I was in profit it went from 300 to 600 points …… </p>
<p>And I lost some trades and found out that anytime you are in loss they manipulate the spreads to increase it form 300 to as far as 700 points ….</p>
<p>Exness is really really scam and very very bad …… Becareful</p>