<p>Comment AreaSTAY AWAY!!!!<br>
They called me and made me an offer of a free manager by depositing 250€ that is usually offered with big accounts over 25.000€. When I told them that I hear many complains from people trying to get their money back , they replied that this is happening because they lost their money or because they want to withdraw the bonus of start up offered by the company. I insisted to explain me if there where any restrictions with bonus and if i could withdraw any of my earning or my funds and close the account any time i wanted and , of coursce , they replied yes. “The restrictions are not for Greek citizens and we want a big Greek market , that’s why we make you this big offer” . </p>
<p>In 19/4/2019 I opened an account of 250€ by credit card and they offered me a bonus 150€.<br>
After that i was communicating every day with the consulting manager of the company named K.Maltezos ( I am sure this is not his real name ) by phone.<br>
Of course every day he did not forget to remind me that if i had more money i could invest more safely with more earnings.One month later he told me that he could not continue with me because he had to manage bigger accounts , I complained that this was not in the agreement made with the company and he replied that the company will continue with assistance with a secretary.<br>
I continued by my own and i reached my account to 586.58€ , that is 150€ bonus + 336,58€ my own funds. I closed all my open trades and tried to withdraw 50€ . They rejected my withdraw with an email message that i was not able due to bonus restrictions. I complained and after a week they called me to make me a new offer. ‘ I you invest more than 8.000€ i will make you big profits “ said to me a new consultant account manager. Of course i complained about the money i could not withdraw and his i telling me to invest more. He assured me that there nothing to worry and my money are safe and belong to me and this happening because i asked for a small amount of withdraw, if i wanted i could withdraw all my money but i had to close my account. I sayed that this is a good idea and then i can come back with a new account . I quess he realized that he could not persuade me and just hanged up the phone to me.</p>
<p>I tried to withdraw 335€ and my fears came true. The same email come back to me about bonus restrictions.</p>
<p>I have been scammed by them I remember two names one is Roy Evans and the other are Alex Johnson.</p>
<p>They have taken 750 Dollars in two weeks.i became suspicious after the second withdrawal, but the third was so quick without my say-so and I began to investigate them.</p>
<p>Hi so reading this I fear I have been a mug and fell for this. Reading above the same behaviours appear to be all the way through these like trying to withdraw, trying to close accounts, open trades etc. So I am worried, is there a way to get any of your money back through help or scam recoveries has anyone tried<br>
If not I will right it of to poor judgement on my behalf</p>
<p>Been with Hugos for around a year, the only positive point I could find is their support. Very reponsive, they have weird opening hours if you trade WTI and some commodities, stupid high spread but that didn’t bother me that much since I do swing trades. You will get a ”market closed” or ”invalid” when theres a lot of volatility in the markets which makes you unable to place trades.</p>
<p>I used BTC to fund my account because it didn’t require any KYC (I like BTC because of its privacy aspect) When I asked a withdrawal because I am leaving their broker they made me take a selfie of me while holding an ID while holding a piece of paper where I had instructions of putting date/withdrawal amount/signature, they tell you it’s for ”safety purpose” Keep in mind that the only info they had was my name and phone number, for me this is total bullshit (I had an authenticator and been using the same IP/IPS since the opening of this account a year ago)</p>
<p>They don’t know how to do business, if a customer wants to leave just give him his money, because of this I will not recommend this broker to any of my friends+ will tell my close people to move over to vantagefx because they now offer BTC funding/withdrawal, better spread, more instruments..everything better basically except if you’re a 100+ lot trader. I will take 2 hours of my time posting this comment on every possible review website.</p>
<p>If you read this hugosway, consider paying your customer the respect they deserve, reputation is everything in this game. Imagine how much customers will look for another broker after reading this comment, a unhappy customer can have a huge effect these days with all the medias and shit.</p>
<p>They were recommended by a friend and it makes me question his judgment. Their lack of regulation makes it likely I will never see my money again. There was amazing customer service, email and chat, when I set up the account and funded it. Now that I’m trying to get funds out, I can’t get a response.</p>
<p>All along there were red flags such as their lack of regulation, no phone, and their shifting funding methods. I thought their dropping of the bank wire option was to avoid the US regulatory regime but now I think it’s just one more indication to run from these guys. Currently you can fund with Bitcoin, credit/debit via Instacoins, or VLoad. </p>
<p>When I first tried to withdraw funds Friday morning, it only gave me the option of a Bitcoin withdrawal. They rejected that and said I had to do a VLoad withdrawal as that was how I funded the account. So I submitted that. The website says withdrawals can take several hours. It’s been over 96 of them so far (Monday evening). The only contact I have received was a Sunday night email questioning why I wanted to withdraw funds! Until I submitted a response, my withdrawal would remain pending as it has even after my response. </p>
<p>I have sent several emails and attempted to use their vaunted 24/7 chat service. The chat just runs through its scripted routine and you cannot talk with a customer service rep if they still have any. </p>
<p>I’m not sure if it’s zoo monkeys or carnival barkers running this show but save your money and get a different broker.</p>
<p>Would not recommend Hugosway I have had two great trades deleted from my account after they were closed and I guess if you have a good trade and make some money they can take it away. Dave</p>
<p>I’ve used these guys for a good while now since I started trading live in the markets and have to say I’ve not had the issues listed above and they surprise me. Withdrawals have always been quick when doing BTC withdrawals and I’ve never been asked for photo ID or anything.</p>
<p>On the few times I have required any help the chat service were very helpful and quick to resolve my issue. Find the trading conditions great to use with decent spreads and rates. I’ve never been given cause to worry that I can’t withdraw and have removed my whole balance on a few occasions when I needed to. Overall a good experience for me and no complaints.</p>
<p>Scammy broker, they will rob you of your money without any evidence of why your trade failed. They will blame it on fictional spreads that they make up on the fly 20+, 30+ pip spreads on major and minor pairs that are typically only a couple pips!! They will try to use these fake spread amounts to somehow justify them sucking hundreds out of your account instantaneously!! Stay away from this broker if you care about your money!</p>
<p>I have been using Hugos for 18 months or so now and have found them to be a very good all-round broker. The main attraction for me was the crypto trading, as it has really good leverage and is open 24/7 (my previous broker was only open on the traditional market open days. I’m surprised to read some of the other reviews regarding spreads, etc. Yes, you can find tighter spreads, but then you sacrifice the other benefits such as the leverage, etc. A pip or two here and there doesn’t matter unless you are a scalper, I think they don’t understand that spreads can increase dramatically at times of low liquidity (i.e. when the largest markets are closed), this is the same with any ECN and entering trades at these hours is best avoided.<br>
The other thing I’ve been getting into a lot more lately too is the stocks. It’s so good being able to trade them on the same account (or sub-account).<br>
As for the customer service, I have always found it to be prompt, friendly and useful.<br>
Happy I chose them!</p>
<p>I mouth full of comments here to think about. Just to think that there is no way of verifying ANY of the comments here. I can be a representative for the company (Hugos) and post pretty things to make the company look good, but in the end all this is food for thought. As the saying goes, “buyer be ware !” I wish everyone a great experience with who ever they choose. The best way i can sum this up is by saying “RISK vs REWARD”</p>
<p>Cheers Mates !</p>
<p>Auzzie Dollar ;+)</p>
<p>I found them to be generally reliable tbh, a lot of people say that unregulated brokers will take your money but they seem to have operated fairly for the year I have been with them and always processed withdrawals promptly etc.</p>