<p>Dear Ramona Alina,</p>
<p>We are deeply sorry for your experience. And although these events were highly unfortunate, we would like to stress that we have no bias against our clients, since as you mentioned; all trades were canceled, including the losing ones, and you were able to withdraw the initial balance. That being said, your account was automatically flagged for using an abusive trading technique and we were forced to act accordingly.<br>
Furthermore, regarding the use of EAs, we would like to point out that these run on the client’s end and we have no control over their behavior. And generally, we do encourage the use of any resources that would help our clients perform better, as long as they are legitimate, except when the trading behavior is deemed abusive.<br>
At Orbex, we pride ourselves on our healthy and thriving trading community, which you are welcome to join again at anytime as long as you adhere to our trading conditions.</p>
<p>Sincerely,<br>
The Orbex Team</p>
RA
RamonaComment
★★★★★Initial 1-star score
<p>First of all I would like to highlight that although I’m an EU citizen my trading account was opened in Mauritius. I traded with the company for more than a month and the things were going alright and managed to make some around E2000, but than it started to loose money so I decided to open a sub account in case the spreads were changed.<br>
but when I sent a withdrawal request for some of the funds I received an email that after an internal investigation suggested that the strategy used is not allowed so all the profits and loses were cancelled. So I woke up to O balance in my account, bare in mind that initial deposit was E500.<br>
all I used was an Expert Advisor and their term and conditions specified that EAs, hedging and scalping are allowed.<br>
before you sign up with them think if it’s worth to take the risk!! if you manage to make profits they can always take advantage of Art 9 of their terms and conditions which are unclear in regards your trading strategy.<br>
I raised a complaint with them and they refuse to give me a Case Reference number which states no one actually taking this serious.</p>
